Who is this course for?

Project Managers, Product Owners, & Conversational AI professionals with prior experience on bot projects.

This course is perfect for people who are challenged with building advanced bots at scale.

It gives you exclusive access to learnings and best practices from the largest enterprise bot initiatives that can be applied to nearly any conversational AI project.
  • 90 minutes

    Understand how to manage complex bot projects that reflect business values and user needs in an effective & efficient manner.

  • 100% free

    Get started with our self-guided free online course & learn everything you need to know to ensure the success of your bot project.

  • Certify your skills

    Sail through the knowledge checks at the end of each chapter and grow your resume with skill-based credentials that depict your project management expertise.

What this course will cover

This course dives into the nuances of managing, developing, and implementing complex bot projects, allowing you to deliver advanced bots that are both sustainable & well-accepted by the users.

Course Curriculum

  • 1

    Getting Started!

    • Introduction

    • Practical exercises

  • 2


    • Level up your Conversational AI projects

  • 3

    Chapter 1: Basic Success Factors

    • Basic Success Factors

    • Knowledge Check

  • 4

    Chapter 2: The Perfect Team Setup

    • The Perfect Team Setup

    • Knowledge Check

  • 5

    Chapter 3: Create Impactful Use Cases

    • Create Impactful Use Cases

    • Knowledge Check

  • 6

    Chapter 4: Set Strategy for Analytics

    • Set Strategy for Analytics

    • Knowledge Check

  • 7

    Chapter 5: Measure Success

    • Measure Success

    • Knowledge Check

  • 8

    Chapter 6: Build a Center of Excellence

    • Build a Center of Excellence

    • Knowledge Check

  • 9


    • Wrap up!

  • 10

    Your feedback

    • Feedback

    • Survey: Cognigy.AI Academy

Meet your instructor

Ann-Kathrin Ganzhorn is a UX Design professional and spent years focusing on emerging technologies and their impact on users. Her passion lies especially in linguistic interfaces and improving human-computer interaction. She loves to build solutions with a holistic approach in mind.

She has spent several years working with digital agencies, creating and executing digital experiences for enterprise clients. As a Senior Conversation Architect for Cognigy, she optimizes the user experiences with voice- and text-based interfaces, acting as trainer, consultant and UX thought leader for Conversational AI.

Ann-Kathrin Ganzhom

Senior Conversation Architect