Mastery Track Course 5: Analytics

Course 5 of 5: Learn to track and report AI agent performance in Cognigy using OData, custom fields, tasks, and goals. Build data-driven flows, connect external systems, and visualize impact for smarter automation decisions

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Course 5: Optimize Your AI Impact Through Analytics

Unlock the power of data to refine your AI agent performance and deliver measurable results.

  • Learn how to track user behavior, agent performance, and conversation outcomes using built-in analytics tools

  • Discover how to create custom tracking for your unique KPIs and business needs

  • Explore best practices for reporting, dashboards, and continuous optimization of your AI strategy

  • This course is free to take and included as part of the Cognigy Mastery Certification Program

Course curriculum

  • 1

    Analytics

    • Introduction and Setup

    • Custom Fields

    • Joining Tables

    • Tasks

    • Goals

    • Data TTL Values & Conclusion

    • Knowledge Check

    • Your Feedback