Course 4 of 5: Design, test, and publish effective voice-first experiences. This course covers best practices for writing natural dialogue, using SSML, managing latency, and ensuring transcription accuracy for high-quality conversational AI.
Take your AI Agents beyond chat and bring them to life through voice channels with seamless, human-like conversations.
Learn how to deploy AI Agents to voice platforms like telephony systems
Understand voice-specific design principles, including audio UX and natural-sounding interactions
Discover best practices for call control, speech-to-text, and text-to-speech integration
Build experiences that feel fluid, fast, and natural across both digital and voice channels
This course is free to take and included as part of the Cognigy Mastery Certification Program
Introduction to AI Agents for Voice
Messaging and Voice Gateway
Word Error Rate and Latency
Language Support and Accents
Speech Synthesis - Creating Natural Sounding Voices
Markdown
Voice Gateway Configuration
Call Completion and User Input Timeouts
DTMF and Barge In
API Calls and Conclusion
AI Agents for Voice Knowledge Check
Your Feedback