Course 3 of 5: Design multilingual AI agents that adapt dynamically to user language preferences across digital and voice channels. Explore language detection, speech models, and best practices for creating seamless, inclusive customer experiences.
Build AI Agents that speak your customer’s language and deliver consistent, high-quality service around the globe.
Learn how to design, configure, and scale AI Agents across multiple languages and regions
Understand language routing, translation strategies, and how to maintain consistent experiences across channels
Explore best practices for managing multilingual flows, fallback behavior, and localization
This course is free to take and included as part of the Cognigy Mastery Certification Program
Introduction to Multilingual AI Agents
The User Experience Challenge
Designing a Smart Digital Language Entry Point
Voice Experience and Proactive Language Detection
Explicit Language Selection
Static Output
Locales - When and Why to Use Them
Knowledge Check
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