Course 1 of 5: Learn how Cognigy processes, understands, and responds to messages. Build intuition for troubleshooting, flow management, and voice integration in this first course of our Mastery Certification Program.
To develop your intuition around how to build with Cognigy, we start with the basics. What happens when a message comes in and what are the steps Cognigy takes to respond? How is this different for voice and digital interactions?
Learn how messages move from endpoint to pre-processing to fulfillment to response
Understand how to intervene in the execution pipeline using transformers
Gain clarity on where voice-specific components sit in the overall data flow
This course is free to take and included as part of the Cognigy Mastery Certification Program
Introduction and Overview
Endpoints
Endpoint Transformers
Natural Language Understanding
Flow Execution
Voice Interactions
Understanding the Message Lifecycle: Knowledge Check
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