Who is this course for?

Beginners or experienced bot-builders who want to advance their conversation design skills.

This course is perfect for participants who have prior bot-building knowledge and want to level up conversation design skills. It gives insights into the principles that can be applied to every conversational interface.
  • 3 hours

    Learn the key principles of conversation design and delve deep into the linguistics of conversations & user psychology.

  • 100% free

    With our free online course, get started to craft conversations that are natural and intuitive for users.

  • Certify your skills

    Sail through the knowledge checks at the end of each chapter and grow your resume with skill-based credentials.

What this course will cover?

The course covers the theory and processes behind conversation design that would enable you to create conversational experiences that feel more natural than ever.

Course Curriculum

  • 1

    Getting Started!

    • Introduction

  • 2

    Chapter 1: Intro

    • What makes up a Conversation Designer

  • 3

    Chapter 2: Quick start Conversational AI

    • Conversational AI Explained

    • Conversational AI Demystified

    • Use Cases

    • Ideation

    • Experiencing Ideas

    • Knowledge Check

  • 4

    Chapter 3: Conversation Design Practice

    • Practical exercises

    • Learning Cognigy.AI in just minutes

  • 5

    Chapter 4: Designing Conversations

    • How to become a Conversation Designer

    • Persona and Personality

    • Request and Reply

    • Definite Choices

    • Under and Over-Answering

    • Landmarking

    • For a better understanding

    • Knowledge Check

  • 6

    Chapter 5: Designing for Voice and Phone

    • From IVR to Conversational AI

    • Designing for Voice and Phone

    • Repeat

    • Barge In

    • Speech Processing

    • Knowledge Check

  • 7

    Chapter 6: Process Models

    • From Ideation to Conversation

    • Editors' Template: A proven Workflow

    • Knowledge Check

  • 8

    Chapter 7: Outro

    • Wrap up!

  • 9

    Your feedback

    • Feedback

    • Survey: Cognigy.AI Academy

Meet your instructor

Sascha Wolter is a professional developer and user experience enthusiast. His true passion is to improve the human-computer interaction: He loves to build conversational and multimodal experiences with text (chatbots) and voice (aka Alexa). He works as a consultant, trainer, lecturer, speaker, and author.

He is Chief Advisor (UX/Conversational AI) at DB Systel (Deutsche Bahn) and board member of the Usability & User Experience working group at the federal association BITKOM. Prior to that he worked as Senior UX Consultant and Principal Technology Evangelist at the Cognigy, as Senior Technology Evangelist for Alexa at Amazon, as Senior Developer Evangelist at Deutsche Telekom (e.g. Smart Home), and as freelancer.

Sascha Wolter

Senior Technology Evangelist