Who is this course for?

Experienced bot-builders with basic Cognigy.AI know-how

This course is perfect for participants with prior bot-building knowledge and delves deep into the advanced concepts of Cognigy.AI. Other than the final chapter of this training, Coding with CognigyScript, this training does not require any coding experience.
  • 5 hours

    Get hands-on advanced bot-building experience and become a proficient Cognigy.AI user.

  • 100% free

    Learn state-of-the-art concepts of Cognigy.AI with our free online course and build complex, powerful Virtual Agents.

  • Certify your skills

    Sail through the knowledge checks at the end of each chapter and grow your resume with skill-based credentials.

What this course will cover

This course covers advanced features of Cognigy.AI and enables you to enrich your Conversational AI skills and become an all-round specialist.

Course Curriculum

  • 1

    Getting Started!

    • Introduction

    • Practical exercises

  • 2

    Chapter 1: Understanding the Input and the Context

    • See what's going on behind the curtains and use Input & Context to build complex conversational logic.

    • Links & Resources

    • Knowledge Check

  • 3

    Chapter 2: Simplifying Flows with Go To

    • Break conversations down into seperate flows to handle complex interactions

    • Knowledge Check

  • 4

    Chapter 3: Using HTTP Requests to Access External Data

    • Retrieve data and execute commands using HTTP Request Nodes

    • Links & Resources

    • Knowledge Check

  • 5

    Chapter 4: Using Slot Fillers to make conversations flow naturally

    • How Slot Fillers enable natural conversations by avoiding redundant bot questions

    • Links & Resources

    • Knowledge Check

  • 6

    Chapter 5: Speak your customers' language with Locales

    • Use Locales to build multi-lingual bots at scale

    • Links & Resources

    • Knowledge Check

  • 7

    Chapter 6: Manage Agents with Snapshots

    • Capture, restore, export & import Virtual Agents with Snapshots

    • Links & Resources

    • Knowledge Check

  • 8

    Chapter 7: Testing Flows with Playbooks

    • See how Playbooks are used to continuously test Virtual Agents by simulating user input

    • Links & Resources

    • Knowledge Check

  • 9

    Chapter 8: Personalizing Conversations with Profiles

    • Leverage User Profiles to store contact-specific data while staying compliant with data protection regulations

    • Links & Resources

    • Knowledge Check

  • 10

    Chapter 9: Publishing Flows with Endpoints

    • Learn how to publish Virtual Agents to a variety of channels using Endpoints

    • Links & Resources

    • Knowledge Check

  • 11

    Chapter 10: Coding with CognigyScript

    • Customize Cognigy.AI and create advanced conversational experiences with CognigyScript

    • Knowledge Check

  • 12

    Your feedback

    • Feedback

    • Survey: Cognigy.AI Academy

Meet your instructor

For the past 15 years, Derek Roberti has focused on bringing innovation to the enterprise, a place where it doesn't easily fit. Derek uniquely combines a passion for technology with an honest dialog about its possibilities and limitations in real-world organizational contexts.

Derek graduated with a PhD and JD from Stanford University and immediately entered the technology industry, working with startups from initial funding through public offerings and acquisition. As the VP of Technology for Cognigy, Derek is frequently a featured speaker at events in Conversational AI and Automation.

Derek Roberti

VP of Technology