Becoming a Cognigy Master Builder means more than passing a test, it means earning elite recognition as one of the few trusted experts in Agentic AI, capable of designing, scaling, and leading the most advanced customer experience solutions in the world.
You’ll demonstrate deep knowledge across project architecture, data integration, multilingual configuration, and analytics. This is more than a test: it’s a recognition of your ability to lead enterprise-grade deployments with confidence and clarity.
Prove real-world expertise by passing a hands-on exam that showcases your ability to design and deploy advanced AI solutions.
Earn elite recognition with an expert-level credential that sets you apart in the industry and earns respect across your organization.
Accelerate your career by becoming a certified leader in Agentic AI, equipped to drive innovation and measurable results.
Meet partner and enterprise requirements for technical excellence and unlock new opportunities for high-value projects and collaboration.
Details about the Cognigy Master Builder Exam
Mode: In-Person in a Cognigy Office
Content: Hands-on, scenario-based exam that tests your ability to build, troubleshoot, and optimize real AI agents using the Cognigy platform.
Duration: 8 Hours
Passing Score: 80% Required Passing Score
Format: Proctored in-person exam with an 8-hour time limit, including a 1-hour open-ended writen exam followed by 3–5 hands-on use cases completed in the Cognigy Platform
Scheduling: Reach out to Shanna Chauvin at [email protected] to find out the available exam date/location
You’re about to take the first step toward earning Cognigy’s highest level of technical recognition. This certification proves your ability to lead complex, enterprise-grade AI agent implementations with real-world impact.
This full-day, in-person exam will test your skills across solution design, system integration, multilingual configuration, and analytics. It’s not just a credential, it’s your opportunity to stand out as a true expert in Agentic AI.
🔍 Exam Details
Format: The Master Builder Certification includes two components:
Location: Cognigy office (select global locations)
Scheduling: Contact Shanna Chauvin at [email protected] to select your date and location
Prerequisites: Completion of all Cognigy Mastery Courses and the Specialist Certification
✅ What You'll Demonstrate
Ability to design and implement scalable, production-ready Cognigy solutions
Integration of external systems and APIs into business logic
Readiness to lead mission-critical customer deployments
Expertise in a wide-range of product capabilities
✅ Recomended Requirements to have before taking exam
Ideal candidates should have hands-on experience across a broad range of Cognigy capabilities, including:
✅ Allowed Resources: During both exam components, candidates may access:
📅 Next Steps
Reach out to Shanna Chauvin at [email protected] to schedule your exam and confirm your location.
Be proud! You’re one step closer to joining the ranks of certified Master Builders.
Yes, you will have 8 hours to complete the exam. It includes a 1-hour open-ended writen exam followed by 3–5 hands-on use cases completed in the Cognigy Platform
Yes, you can retake it. A new exam fee will not apply.
Yes, you’ll receive a digital badge and certificate you can proudly display.
Completing all five Mastery courses and the two prerequisite courses is required. In addition, the Specialist Certification must be achieved.
We do also recommend that the person taking the exam have at minimum 6+ months practical experience within the platform demoing/deploying Cognigy Solutions.
Prove you don't just know AI. Show that you can build it, scale it, and lead with it